Field Service Engineer - Merseyside

£35.000 - £38.000 - Machine Manufacturer - Service
Ref: 936 Date Posted: Thursday 16 May 2024
Field Service Engineer
  • Service/ Installation/ Commissioning
  • Machines Manufacturer
  • Runcorn/ Warrington/ St Helens - Work from Home – paid Door-to-Door
  • £35.000 - £38.000 + Company Car or VAN
We are working with an established Machines Manufacturing company - global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
They are recruiting for a Field Service Engineer to join their team.
In return for a salary in the region £35.000 - £38.000 + Overtime along with excellent employment benefits.
In a nutshell you will be supporting their customer base with Installations, Services and Breakdowns.
The Service Department is a trusted partner to their clients worldwide. They put their customers first, aspire to truly understand their priorities, and then apply cutting-edge solutions to meet these needs. The Service team of dedicated and passionate professionals wants to create an outstanding customer experience.
What you will be doing?
  • Installing, handing over and commissioning machines at customer sites: ready for start- up according to the Client’s requirements
  • Assembling electric, pneumatic, and hydraulic installations
  • Supporting the installation and operation of machines on fares and exhibitions
  • Resolving basic trouble-shooting cases, including the diagnosis- and analyses of the case.
  • Maintaining machines at customer sites and repairing electrics, pneumatics, and hydraulics
Machine Operation:
  • Instructing customers on - machine safety - maintenance - operator knowledge at customer locations (giving operator training to the customer)
  • Assisting customer with physical activities (such as loading/ unloading equipment)
  • Giving customer technical advice if required
  • Performing CNC/ PLC software updates/ downgrades and test whether those were successfully
Key Responsibilities include:
  • Completing and communicating required reports such as:
- Service reports and support request forms
- Customer feedback
- Installation documentation in the CRM
  • Following and initiating quality improvements per ISO guidelines
  • Requesting spare parts from stock and the respective delivery to the customer
  • Assisting in the consultation of sales and service offers
  • Being responsible for solving and tracking quality complaint
  • Ability to maintain and repair electrical, pneumatic, and hydraulic drawings/ schematics independently.
  • Ability to do CNC/ PLC updates and downgrades
  • Basic understanding and knowledge of CNC/ PLC and drive systems
  • Good understanding and knowledge of
  • Trouble shooting
  • IT/ Software: DMS, CRM, LMS & Microsoft Windows, drive systems (axis systems, handling systems), CNC and PLC bus-systems
  • Safety Regulations, whereas the employee is able to work in high voltage and high-pressure areas.
  • Readiness to travel approximately 90% (Monday – Friday usually)
  • Have a flexible schedule and work overtime or weekends if required
  • Driving license
Technical school, Apprenticeship, College, or Bachelor’s degree in Electrical or Mechanical Engineering or related field desirable.
What’s in it for you:
IT: Laptop, iPhone, and iPad provided
Equipment: Tools are provided
Vehicle: Company Car/ Van
Holiday entitlement: 25 days holiday including bank holidays
Other Benefits:
Life Insurance
Private Medical Insurance
WeCare (access to counselling etc)
Access to Gym membership, discounted shopping vouchers etc.
Tooth Fairy (access to Online dental advice)
How To Apply:
  • Contact: Michal Andrejczuk
  • 01527 917909  OR
  • Job reference number: 1965
  • If you would like to find out more, simply click apply.
This position is commutable from: West Manchester, Runcorn, Warrington, St Helens and Winwick.
Relevant Job Titles: Service Engineer, Field Service Engineer, Field Service Technician, Service Technician, Service Electrician, Field Service Electrician
All applicants must live in the UK and be eligible to work and live in the UK. Please note, our client is unable to offer Sponsorship or Visa support for this role.
Due to the sheer volume of applications, we will only contact successful applications. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful.
Axion Recruitment is working as a recruitment agency in relation to this vacancy.